Customer Service


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Like an Azarius Confetti psychiatrist, but better.

Many Confetti Cuties find the answers to their questions in the short FAQ below.

Where is my package?

An email with tracking information will be send to you at the end of the day that your order left our warehouse. If you have an Azarius Confetti account, this link will be available in your account. You can also check our standard shipping shipping times on this page here.

I have paid my order, but the status in my account is still ‘waiting for payment’. Is something wrong?

Depending on the payment method, processing may take some time. A bank transfer may take up more than 1 business day to be processed. Your package will be shipped within 1 day of receiving payment and you'll be notified by email. Should the order still not be processed within 48h, please don’t hesitate to get in touch with our Customer Support.

I want to cancel my order.

No problem, if you haven’t paid for your order yet, you don't need to take further action. Unpaid orders will not be processed by us. If you have already made the payment, call our Customer Support team on business days between 09:00 and 17:00 (CET). They will cancel the order for you and arrange for a refund immediately.

I want to change my order.

If you haven’t paid for your order yet, simply place a new order containing the products you want to receive. There's no need to cancel your original order. If you have already paid for your order but want to change or add a product, call our Customer Support team on business days between 9:00 am and 5:00 pm. They can change your order for you.

I'd like to change my payment method.

Simply place a new order and select your payment method of choice, there is no need to cancel your original order.

Shipping & Returns

Shipping information

Return a product?


Payment information

Other policies

Warranty policy



Confetti Headquarters:

Azarius Confetti (part of ARI Logistics BV)
Van Slingelandtplein 15
1051 DD Amsterdam
The Netherlands

Opening hours:

Monday 9:00 am - 5:00 pm
Tuesday 9:00 am - 5:00 pm
Wednesday 9:00 am - 5:00 pm
Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 5:00 pm
Saturday Closed
Sunday Closed

T +31 (0) 20 261 50 87


Tax (BTW) no.: NL813268655B01
Chamber of Commerce Amsterdam: 34116510